Wood floor is the largest piece of decoration, and most of the effect, so I always look forward to. Regal construction workers very professional. Focus careful work that I put into pleasing. However, as a growing area of ??floor coverings, my heart grew heavier, especially when paving two bedroom, I completely collapsed - because the color with mistakes, warm and cold colors mixed, original The floor has issued yellow dark black. After construction is completed, my wife and I feel depressed for a whole two weeks. Then suddenly remembered regal "no reason to replace" service commitment. It's called the regal cautious customer service phone, the other first floor and asked me to replace the reason,wood plastic composite pallet for industrial use I listened to my heart thumped: "Not without reason asked why replace it how??" Support Mr. Gao explained: " The reason to ask some instances, is to ensure that customer after replacing the floor can really achieve satisfactory results, avoid blind.. " Then I re-select a friend recommended "Royal Teak", but the customer service staff regal hear shook his head, and I have to say the Royal teak pavement Inca oak color was relatively close, there will be no change after the replacement, we Unable to reach agreement on the phone. At this time, Mr. Gao actually visit the country when it comes to my family, to help some advice.

I never thought I'd have such a responsible and enthusiastic service. Mr. Gao, such as about came to my new home, we combine the actual situation and awaiting the arrival of furniture color discussed for a long time, finally set replaced by "fashion Wenger oak." Throughout the process, the customer service staff has analyzed the issue from a professional point of view, but always respected my opinion. Because after a week I go into the furniture, to request a replacement, but also construction, it sounds very tense time,increase fence height design I can only give it a try. To avoid affecting my work, Mr. Gao drove to our door to find me in his car, I filled out the application form replacement, incredibly afternoon he phoned to say the next day for the floor! The next morning, or the last time that three workers, or the same professional and serious. Busy most of the day, the floor has been replaced, the replacement effect is very good.

The thought of replacing the wooden floor for me, just spent a half-day (zero charge), for regal companies it means the loss of a few thousand dollars, my mind somewhat guilty, always feel sorry for them. In terms of an ordinary wage earners to buy a house renovation is a major event of life, almost emptied the owners of money and effort. If the decoration is not satisfactory, you may regret for years! I am glad met regal. Impressive service means more than just a good attitude At the Forum, such feedback is not uncommon, including a large tribute on the attitude and reaction speed. However, Mr. regal floor general manager Ԭ���� said:. "Customer feedback certainly makes us happy, but as an integrated service provider floor, made to measure interior doorsnot only to meet the customer's moving," Yuan always thought, science, sustainable development excellent service, not by "rule of man" and rely on "the rule of law." That is, the professionalism of the service is very important, and a security service level and professionalism to support this system, process-oriented management is more important.